Booking Conditions

When planning or booking your holiday it is often easy to overlook 'commonplace' details which are not part of your holiday experience. The following information is very important as it forms the basis of your agreement between you, the client, and us, Proper Crafty and we ask you to read it carefully.


This page and its conditions detail our responsibilities to you and yours to us and provide guidelines to cover circumstances which may arise.


When you email us with a booking or make a booking online you acknowledge agreement of our Booking Conditions as detailed here and you are confirming that you have read the Booking Conditions and agree to be bound by them.


1. Travel Insurance

It is strongly recommended you and your party arrange a comprehensive travel insurance policy, this must include cancellation, repatriation, medical and personal cover and also full cover for the party's personal belongings, since these are not covered by Proper Crafty.


However you purchase your insurance you must satisfy yourself that the policy is adequate and appropriate for your needs, and in particular for any activities you are contemplating during your holiday.

In the event of a non-insurable cancellation, refunds of amount paid will be made if Proper Crafty are able to re-sell the holiday booked and any expenses or losses incurred doing so will be deducted from the refundable amount.


2. Bookings/Reservations

All bookings/reservations must be made either by e-mail to or online from our Courses Page. For group bookings, there should be one single payment. The party leader is responsible for making all payments due to Proper Crafty and guarantees payment of the full cost of the holiday for those in the group. Once we have received your Booking and all appropriate deposits, we will confirm your holiday by issuing a confirmation letter via email.


3. Prices

The prices quoted on our website or in our publicity and promotional materials are correct at the time of publication. In the event of any changes in our prices to those stated we will notify you prior to accepting your booking.

Brochure(s) and Website Accuracy - Every care has been taken to ensure that the information given to you is accurate at the time of printing, however, as a result of local conditions e.g. weather, time of year it may sometimes be necessary to change from the itinerary as advertised in our brochure(s) or website.


4. Price Guarantee

Whilst we reserve the right to change our prices your confirmation letter price is fully guaranteed and will not be subject to change.


5. Deposits

A non refundable deposit of £300 per person is payable at the time of booking. Payment may be made by cheque or bank transfer or online via PayPal. In the case of group bookings, there should be one single payment by bank transfer or cheque. Cheques should be made payable to Proper Crafty.


6. Balance

The balance of the holiday cost is payable 8 weeks before departure. If we do not receive all payments due in full by this date, we reserve the right to treat your booking as cancelled by you.


7. Amendments by You

If you wish to make amendments to your booking after the contract is formed, we will do our best to arrange this. Amendments requested within 8 weeks of departure may result in cancellation charges as laid out below.


8. Cancellation by You

You or any member of your party may cancel your holiday at any time providing that the cancellation is made in writing by the person signing the booking form. Cancellation charges will be calculated from the date of receipt of the written (email or post) cancellation.

Charges will be made as follows:

Cancellation by you more than 8 weeks before departure will result in loss of deposit unless we can re-sell the holiday.

Cancellation 6-8 weeks before departure will result in loss of 50% of the cost of the holiday.

Cancellation 4-6 weeks before departure will result in loss of 75% of the cost of the holiday.

Cancellation up to 4 weeks before departure will result in the loss of 100% of the cost of the holiday.

We reserve the right to re-sell any part of a cancelled holiday and this does not affect our right to levy the cancellation fees.


9. Amendments by Proper Crafty

We will do our utmost to deliver the holiday which we are contracted to provide you. As our holidays are booked months in advance, we may occasionally have to make changes and reserve the right to do so at any time.


If we do alter your holiday in any way, we will inform you of the alteration as soon as possible. In the event of a major change we will offer you the choice of; agreeing to the changes and accepting their impact; cancel your holiday and receive a full refund of monies paid by you to us.


10. Cancellation by Proper Crafty

If through circumstances beyond our control Proper Crafty is forced to cancel your booking all monies paid to us will be returned in full. It is therefore, in the unlikely event of cancellation by Proper Crafty, that adequate travel insurance is purchased to cover the cost of travel arrangements (flights or train etc) already made, as these costs are not covered by Proper Crafty.


It is unlikely that Proper Crafty will have to make any changes to your travel arrangements. However, we do plan the arrangements many months in advance and occasionally, therefore, it may be necessary to make minor changes and we reserve the right to do so at any time. Most of these changes will be small and we will advise you of them.


11. Guided/Course Holidays

On a guided or a course holiday it is necessary that you abide by the authority of the leader who represents Proper Crafty. If you are affected by any condition, medical or otherwise, that might affect your or other people's enjoyment of the holiday; you must advise us of this at the time of booking.

If a client is unable or does not choose to complete an itinerary outlined for a holiday, Proper Crafty is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the client is not present with the group, however, where possible, an alternative itinerary may be provided.


12. Promotional Material

Proper Crafty reserve the right to use any likeness or image of you or your work secured or taken on any of our holidays without charge in all media for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, flyers and the internet.


13. Behaviour

The client must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying on the site, or prejudice the reputation of Proper Crafty with our customers, its suppliers, staff or local residents. The holiday of any client or party in breach of this clause may be terminated immediately and without compensation and Proper Crafty will have no further contractual obligations to them.

Clients shall indemnify Proper Crafty in respect of all and any claims made against Proper Crafty as a result of damage caused to the property or any of its contents. All losses, damages and breakages whether accidental or deliberate, will be charged to the client and must be paid for before departure from the property.


14. Fishing

The use of the accommodation and amenities such as fishing is entirely at the Client's risk and no responsibility can be accepted by the Owners for any injury or loss or damage to the Client or his/her visitors or their belongings.


15. Complaints

If you have a complaint or problem with your holiday we would ask you to discuss this with us whilst you are here, in the first instance, and we will try to resolve any problems immediately.


16. Services provided by Third Parties

Bookings for extra services such as taxis or other activities made on your behalf by Proper Crafty are subject to the terms and conditions laid down by the service provider. Proper Crafty does not warrant the standard of performance of any additional services. You take full responsibility for satisfying yourself in advance as to the quality and provider ability to deliver the services and will address any complaints about the extra services with the respective provider(s) directly.


17. Passports, Visas and Health Requirements

It is your responsibility to ensure that you are in possession of a valid passport and all necessary travel and health documents before departure.


18. Website Content

Proper Crafty makes every effort to ensure the accuracy of the information contained on our website and in any publicity material we write. However, content is subject to change from time to time. Proper Crafty will endeavour to notify you of any changes known to us affecting your holiday prior to issuing you with our booking confirmation.


Proper Crafty is not responsible for the content, policies and services of any sites linked to or accessible via our website.


19. Limitation of Liability

Proper Crafty accepts responsibility for the services we have contracted to provide. If you suffer personal injury or death from any activity which is not part of your holiday booked with us, but occurs during the holiday we will not be liable for any compensation. Proper Crafty accepts no responsibility for the acts or omissions of its clients whether negligent or otherwise and shall not be held liable for any claims made against its clients either by other clients of Proper Crafty or third parties.


Privacy Policy

Proper Crafty are committed to respecting your privacy. We do not sell or disclose to third parties the information you provide to us. We use your contact information to provide to you with related Proper Crafty information, or to book your holiday arrangements. If at any point you wish to have your name removed from our database, please contact us via our contacts form.



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+ 44 (0)1566 248673

The Old Barn



Cornwall PL15 9SX


© 2017 by Proper Crafty • Proper Crafty is a trading name of Keynotes Education Resources Ltd, 1 Pendinnis Gardens, St Stephen's Hill, Launceston, Cornwall, PL15 8GZ • Terms & Conditions